Shipping Information

At Hematee, we’re committed to ensuring every order placed on hematee.com arrives quickly, safely, and in perfect condition. This policy explains how JENNIFER CLARK LLC handles order processing, shipping, and delivery for all purchases made through our online store.

Order Processing Time
Most orders are prepared and processed within 1 business day (Monday–Friday), excluding weekends and federal holidays.
Orders placed during weekends or holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may extend slightly — but we’ll keep you updated through real-time notifications and email alerts.

Shipping Methods & Delivery Estimates
We partner with reliable carriers to ensure efficient and secure delivery:

• Standard Shipping: Estimated delivery within 2–4 business days within the contiguous U.S.

• Expedited Shipping: 1–2 business days (available at checkout for an additional fee).

Delivery times may vary due to factors such as weather, carrier-related delays, or the destination address.

Shipping Coverage
Hematee ships to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands, as well as APO/FPO military addresses.

Shipping Confirmation & Tracking
Once your order is shipped, you will receive an email containing:

• The assigned shipping carrier

• Your unique tracking number

• A direct tracking link for real-time updates

Risk of Loss & Title
All orders are shipped FOB shipping point, meaning ownership and responsibility for the package transfer to you once the carrier accepts it.
When the carrier marks your package as “Delivered,” the order is considered fulfilled.

Lost, Stolen, or Delayed Packages
If your shipment appears delayed or missing, please:

1. Confirm that the shipping address entered at checkout was correct

2. Check with neighbors or household members

3. Contact the carrier directly using your tracking number

If your package remains unlocated, contact us at support@hematee.com within 7 business days of the expected delivery date.
We will assist with an investigation and explore possible solutions.
For stolen packages, we recommend filing a claim with the carrier. While replacements are not guaranteed, our team will always do its best to help.

Incorrect Address Policy
If a package is returned due to an incorrect or incomplete address:

You may choose to:

• Reship the order (additional shipping fees may apply), or

• Request a refund (excluding original shipping charges).

Multiple Shipments
For faster fulfillment, large or multi-item orders may ship in separate packages. Each package will have its own tracking number for easy monitoring.

Questions About Shipping
If you need help tracking your order or have questions about your delivery, please contact us at:
support@hematee.com