Refund & Return Policy

Return & Exchange Policy

Shop with confidence at Hematee — you may return eligible items within 30 days of delivery and receive a refund to your original payment method within 14 business days. This policy provides a clear and simple guide to help you understand how our return and exchange process works.

Buy with Confidence at Hematee
At Hematee, customer satisfaction is our priority. If your item doesn’t meet expectations, you can return it within 30 days of receiving it. Once your return is approved and processed, we will issue a refund to your original payment method within 14 business days.

Quick Facts

• Return window: 30 days from the date of delivery

• Condition: Items must be unworn, unwashed, with original tags attached and packaging intact. Proof of purchase is required.

• Return shipping: Customers are responsible for return shipping unless Hematee sent a defective or incorrect item — in that case, we cover the cost.

• Refund timing: Refunds are issued within 14 business days after return approval. Banks may require an additional 3–5 business days to finalize the posting.

• Exchanges: Only available for defective, incorrect, or damaged items. For size or style changes, please return the item and place a new order.

How to Request a Return — 3 Easy Steps

1. Email us: Send your request to support@kulottee.com. Include your full name, order number, reason for return, and a screenshot of your order details.

2. Provide evidence (if needed): For damaged, incorrect, or defective items, attach clear photos or a short video to help speed up the approval process.

3. Ship the item: We will provide a Return Authorization (RMA) and return address. After the item is received and inspected (typically within 72 hours), we will confirm and issue your refund.

Why This Policy Benefits You

• Transparent & Simple: Clear rules with no hidden conditions.

• Fast Processing: Most returns are reviewed within 72 hours after arrival.

• Customer-First: If the mistake is ours, we cover all related costs.

• Try at Home: Shop confidently and return items that don’t fit your needs.

Common Questions

Q: Can I exchange for another size?
A: Exchanges are only available for defective or incorrect items. For sizing or style preferences, please return the item and place a new order.

Q: Who pays for return shipping if the item doesn’t fit?
A: If the return is due to size or preference, the customer covers return shipping. If the issue is our mistake, Hematee pays for it.

Q: How long does it take to confirm my return?
A: We typically inspect and confirm returns within 72 hours of receiving them.

Q: What if my refund hasn’t arrived after 14 business days?
A: Please check with your bank or payment provider first. If the refund still hasn’t appeared, contact us at support@kulottee.com for quick assistance.

Notes & Exceptions

• Final sale items: Items labeled “final sale” cannot be returned.

• Custom or personalized items: Non-returnable unless defective.

• Proof of defects: Photos or videos help us verify issues quickly.

Need Help?
To begin a return or ask any questions, please contact us at support@kulottee.com. Our team is ready to assist you promptly.

Business Information

• Store Name: Hematee

• Business Name (LLC): JENNIFER CLARK LLC

• Business Address: 45 Trystan Dr, Petal, MS 39465, United States

• Email: support@hematee.com